About the Brand

Label U emerged in 2022, founded by a dynamic duo within the Kutesmart Group. With an unwavering commitment to outstanding craftsmanship, attention to detail, and meticulous customization, the brand embraces a timeless sensibility infused with a hint of innovation, creating a distinctive and daring signature.

Label U's collections celebrate the power of individual expression through thoughtfully crafted designs that encapsulate elegance and sophistication. Each garment embodies simplicity, discretion, and an unwavering dedication to uncompromising quality, ensuring that women can authentically showcase their unique style.

FAQ

Ordering

How can I place an order?

  1. You can directly purchase individual products on our website by adding them to your shopping cart and proceeding to checkout, just like any other online shopping website.
  2. You can also contact us through the form on the contact page to inquire about placing a small batch order for your brand or store. Let us know your requirements, and we can provide you with customized products and services.

Can I modify or cancel my order?

If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible using the online customer service or email labelu@kutesmart.com to inform us.

Shipping

How are products shipped?

  1. For products purchased on our website, we use UPS or DHL for international shipping, and all products are shipped free of charge.
  2. For small batch orders, based on the weight of your goods, we will provide you with a detailed shipping cost breakdown and international customs clearance fees before shipping.

Return and Repair

Product Return and Exchange Policy:

For products purchased on our e-commerce website, we offer support for size exchanges within 7 days of receiving the order. We apologize but currently do not support returns for non-defective items.

Small Batch Order Return and Exchange Policy:

For small batch orders, we provide support for product repairs in case of quality issues. Additional shipping costs may need to be borne by you.

You can also contact us through our Contact Form.
Please note that orders that have already been processed cannot be changed or cancelled and must be returned.

Payment

  1. For e-commerce products, we support payment through PayPal, which can be linked to any of your credit cards.
  2. For small batch orders, you can choose to make a wire transfer to our company account or use the exclusive product category link on our website that corresponds to your specific order.